Master Data/ Data Entry

To provide a timely and accurate response to user’s requests to deliver a high-quality service in line with the overall aims and objectives of IT services and maintaining application / systems master data.

• Receive, log and escalate service requests as a first point of contact for the Service on the system following agreed procedures
• Communicate courteously and effectively with non-IT and IT specialists alike to ensure customer and service level standards are met successfully
• Follow up all the forms to make sure all the needed approvals are available and are expectedly to be routinely updated
• Develop and follow up on Master Data SLA
• Enter verify and maintain master data databases (sales, operations and finance) for example helpers, salesmen, supervisors, customers, areas, territories, routes, items prices, deposits, discount program codes, customers discount agreements, etc… Vendors and Materials performance follow up
• Ensure that all system outputs are accurate by continuous system testing and communicating the user’s deliverables and results
• Assisting users to troubleshoot any issues that may have resulted from incorrect master data set up
• Create and manage master data in a timely manner, based on information provided and ensure that only valid master data is created, and entered information meets established SOPs, policies, guidelines, and convention before being made active
• Collaborate with other members, key business users, on SAP system enhancements and system testing
• Transferring data from formats into database systems without mistakes
• Accuracy of data entry
• Keep and archive master data maintenance forms

• 0-6 months’ Experience in related field
• Familiarity with customers services principles
• An understanding of database functionality and structure
• knowledge of SAP (PP / QM / MM / IM / PM modules)
• Proficient user of MS Office (MS Excel in particular)
• Leadership and organizational abilities
• Interpersonal and communication skills
• Ability to prioritize and organize your own schedule
• Ability to work under pressure and with time constraints well in a team environment.
• Positive, Energetic, Fast Learner, Ambitious, Self-confident, Flexible, and Team worker